Privacy Policy
Last Updated: July 30, 2026
This Privacy Policy explains how Cephic ("Cephic", "we", "us", or "our") collects, uses, and shares information when you use our website at https://cephic.com and related mobile services, including the LaundroEpay platform, the aiLoanDesk loan application platform, and related Cephic services.
1. Information We Collect
- Account and identity data: phone number, login/verification details, and account identifiers.
- Transaction data: purchase history, machine selections, amounts, and payment status.
- Payment data: payment method token and transaction metadata processed by our payment providers. We do not store full card numbers.
- Location data: approximate or device location when you use location-enabled features (for example, identifying nearby stores).
- Device and technical data: device model, app version, IP address, logs, and diagnostic data used for security and troubleshooting.
- Customer support data: messages and information you share when contacting us.
2. How We Use Information
- Provide software platform, payment, and account services.
- Authenticate users (including one-time verification code flows).
- Process and confirm transactions.
- Show relevant location/store information.
- Prevent fraud, abuse, and unauthorized access.
- Maintain and improve service reliability and performance.
- Comply with legal obligations and enforce our terms.
3. How We Share Information
We may share information with:
- Payment processors (for example, Stripe and wallet providers) to process payments.
- Messaging/communication providers to deliver verification or service messages.
- Service providers that support hosting, analytics, security, and operations.
- Authorities or legal recipients when required by law or valid legal process.
We do not sell your personal information.
4. Mobile Information and SMS Communications
Cephic and its products (including LaundroEpay, Textluma, and services we operate for business customers) send text messages only to individuals who have given prior express consent — for example by submitting a web form, signing up for a service, agreeing verbally or in writing during onboarding, or texting us first. Messages include service notifications, secure links, one-time verification codes, appointment or account updates, and two-way customer-service conversations. Consent to receive text messages is not a condition of purchasing any goods or services.
Message frequency varies by service. Message and data rates may apply. You can opt out at any time by replying STOP (you will receive a final confirmation message), or get assistance by replying HELP or emailing murad@cephic.com.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent are not shared with any third parties, except as necessary for messaging providers to deliver the messages themselves.
5. Cookies and Similar Technologies
Our website may use cookies and similar technologies to keep the site functional, improve performance, and understand usage trends.
6. Data Retention
We retain information for as long as needed to provide services, complete transactions, comply with legal requirements, resolve disputes, and enforce agreements.
7. Data Security
We use reasonable administrative, technical, and organizational safeguards to protect information. No system can guarantee absolute security.
8. Your Choices and Rights
- You may request access, correction, or deletion of your information, subject to legal limits.
- You can manage device location permissions in your phone settings.
- You can opt out of non-essential communications where applicable.
9. Children's Privacy
Our services are not directed to children under 13, and we do not knowingly collect personal information from children under 13.
10. Changes to This Policy
We may update this Privacy Policy from time to time. The "Last Updated" date indicates the latest revision.
11. Contact Us
For privacy-related questions, contact:
Cephic LLC — Carrollton, Texas, USA
Email: murad@cephic.com
Web: https://cephic.com/#contact